Free Essays on The Biggest Surprise

The Biggest Surprise When I turned seventeen, like many teens, I gained the privilege of being a licensed driver. I’ve always pictured myself in a little red convertible on a sweltering day going to the beach; but in reality, my financial status for this dream did not exist. My mother was very overprotective wither her vehicle, and she never let me take it out for a spin after being licensed. After months of having a license I never thought I would live up my dream, or even have wheels of my own. The date of my birth, November twelve, was right around the corner again, and still my mom did not budge in letting me use her car. It was a warm fall day in early November when my mom woke up early in the morning and headed out. To my recollection, she left every Saturday morning for a month about the same time, I thought she was going to the mall to save on early bird sales. My mom was very cool, calm, and poised; she is excellent at keeping secrets. As soon as she arrived home at around midday she said, â€Å"Susan, we are eating dinner at Titas house tonight at around six, you can invite Jesse and Meagan if you want, ok baby†? She said to me in her loving sweet tender voice. â€Å"Si, Mami†. I answered in Spanish. â€Å"Oh, yea Susan, dress nice, ok? And have one of your friends give you a ride; I am going over Titas’ now to help with the dinner†. Mami said in her broken English. â€Å"Si, Mami†. I said. Tita, was my aunt, an accomplice of my mothers in this situation. I thought nothing of it because it is normal for my aunt to host dinner parties. Am I naive? It was four days before my birthday and I did not put the pieces of the puzzle together. I called my boyfriend and he said he would come over to pick me up. After Jesse picked me up we were headed to my aunts’ house. As I walked up the entrance to my aunts’ house, I noticed complete darkness. As I entered through the door, everyone yelled ï ¿ ½... Free Essays on The Biggest Surprise Free Essays on The Biggest Surprise The Biggest Surprise When I turned seventeen, like many teens, I gained the privilege of being a licensed driver. I’ve always pictured myself in a little red convertible on a sweltering day going to the beach; but in reality, my financial status for this dream did not exist. My mother was very overprotective wither her vehicle, and she never let me take it out for a spin after being licensed. After months of having a license I never thought I would live up my dream, or even have wheels of my own. The date of my birth, November twelve, was right around the corner again, and still my mom did not budge in letting me use her car. It was a warm fall day in early November when my mom woke up early in the morning and headed out. To my recollection, she left every Saturday morning for a month about the same time, I thought she was going to the mall to save on early bird sales. My mom was very cool, calm, and poised; she is excellent at keeping secrets. As soon as she arrived home at around midday she said, â€Å"Susan, we are eating dinner at Titas house tonight at around six, you can invite Jesse and Meagan if you want, ok baby†? She said to me in her loving sweet tender voice. â€Å"Si, Mami†. I answered in Spanish. â€Å"Oh, yea Susan, dress nice, ok? And have one of your friends give you a ride; I am going over Titas’ now to help with the dinner†. Mami said in her broken English. â€Å"Si, Mami†. I said. Tita, was my aunt, an accomplice of my mothers in this situation. I thought nothing of it because it is normal for my aunt to host dinner parties. Am I naive? It was four days before my birthday and I did not put the pieces of the puzzle together. I called my boyfriend and he said he would come over to pick me up. After Jesse picked me up we were headed to my aunts’ house. As I walked up the entrance to my aunts’ house, I noticed complete darkness. As I entered through the door, everyone yelled ï ¿ ½...

Characteristics and Examples of Stabilizing Selection

Characteristics and Examples of Stabilizing Selection Stabilizing selection in evolution is a type of natural selection that favors the average individuals in a population. It is one of five types of selection processes used in evolution: The others are directional selection (which decreases the genetic variation), diversifying or disruptive selection (which shifts genetic variation to adjust to environmental changes), sexual selection (which defines and adapts to notions of attractive features of the individuals), and artificial selection (which is the deliberate selection by humans, such as that of the processes of animal and plant domestication). Classic examples of traits that resulted from stabilizing selection include human birth weight, number of offspring, camouflage coat color, and cactus spine density. Stabilizing Selection Stabilizing selection is one of three main types of natural selection in evolution. The others are directional and diversifying selection.  Stabilizing selection is the most common of those processes.  The result of stabilizing is the over-representation in a specific trait. For example, the coats of a species of mice in a forest will all be the best color to act as camouflage in their environment.  Other examples include human birth weight, the number of eggs a bird lays, and the density of cactus spines. Stabilizing selection is the most common of these processes, and its responsible for many of the characteristics of plants, humans and other animals. Meaning and Causes of Stabilizing Selection The stabilizing process is one that results statistically in an over-represented norm. In other words, this happens when the selection process- in which certain members of a species survive to reproduce while others do not- winnows out all the behavioral or physical choices down to a single set. In technical terms, stabilizing selection discards the extreme phenotypes and instead favors the majority of the population that is well adapted to their local environment. Stabilizing selection is often shown on a graph as a modified bell curve where the central portion is narrower and taller than the normal bell shape. Polygenic traits tend to result in a distribution that resembles a bell-shaped curve, with few at the extremes and most in the middle. David Remahl/Wikimedia Commons Diversity in a population is decreased due to stabilizing selection- genotypes which are not selected are reduced and can disappear. However, this does not mean that all individuals are exactly the same. Often, mutation rates in DNA within a stabilized population are actually a bit higher statistically than those in other types of populations. This and other kinds of microevolution keep the stabilized population from becoming too homogeneous and allow the population the ability to adapt to future environmental changes. Stabilizing selection works mostly on traits that are polygenic. This means that more than one gene controls the phenotype and so there is a wide range of possible outcomes. Over time, some of the genes that control the characteristic can be turned off or masked by other genes, depending on where the favorable adaptations are coded. Since stabilizing selection favors the middle of the road, a blend of the genes is often what is seen. Examples of Stabilizing Selection There are several classic examples in animals and humans of the results of stabilizing selection process: Human birth weight, especially in underdeveloped countries and in the past of the developed world, is a polygenetic selection which is controlled by environmental factors. Infants with low birth weight will be weak and experience health problems, while large babies will have problems passing through the birth canal. Babies with average birth weight are more likely to survive than a baby that is too small or too large. The intensity of that selection has decreased as medicine has improved- in other words, the definition of average has changed. More babies survive even if they might have been too small in the past (a situation resolved by a few weeks in an incubator) or too large (resolved by Caesarian section).Coat coloration in several animals is tied to their ability to hide from predator attacks. Small animals with coats that match their environments more closely are more likely to survive than those with darker or lighter coats: stabilizing selection results in an average colorati on thats not too dark or too light. Cactus spine density: Cacti have two sets of predators: peccaries which like to eat cactus fruits with fewer spines and parasitic insects which like cacti that have very dense spines to keep their own predators away. Successful, long-lived cacti have an average number of spines to help ward off both.The number of offspring: Many animals produce multiple offspring at once (known as r-selected species). Stabilizing selection results in an average number of offspring, which is an average between too many (when there is a danger of malnourishment) and too few (when the chance of no survivors is highest). Sources Cattelan, Silvia, Andrea Di Nisio, and Andrea Pilastro. Stabilizing Selection on Sperm Number Revealed by Artificial Selection and Experimental Evolution. Evolution 72.3 (2018): 698-706. Print.Hansen, Thomas F. Stabilizing Selection and the Comparative Analysis of Adaptation. Evolution 51.5 (1997): 1341-51. Print.Sanjak, Jaleal S., et al. Evidence of Directional and Stabilizing Selection in Contemporary Humans. Proceedings of the National Academy of Sciences 115.1 (2018): 151-56. Print.

Characteristics and Examples of Stabilizing Selection

Characteristics and Examples of Stabilizing Selection Stabilizing selection in evolution is a type of natural selection that favors the average individuals in a population. It is one of five types of selection processes used in evolution: The others are directional selection (which decreases the genetic variation), diversifying or disruptive selection (which shifts genetic variation to adjust to environmental changes), sexual selection (which defines and adapts to notions of attractive features of the individuals), and artificial selection (which is the deliberate selection by humans, such as that of the processes of animal and plant domestication). Classic examples of traits that resulted from stabilizing selection include human birth weight, number of offspring, camouflage coat color, and cactus spine density. Stabilizing Selection Stabilizing selection is one of three main types of natural selection in evolution. The others are directional and diversifying selection.  Stabilizing selection is the most common of those processes.  The result of stabilizing is the over-representation in a specific trait. For example, the coats of a species of mice in a forest will all be the best color to act as camouflage in their environment.  Other examples include human birth weight, the number of eggs a bird lays, and the density of cactus spines. Stabilizing selection is the most common of these processes, and its responsible for many of the characteristics of plants, humans and other animals. Meaning and Causes of Stabilizing Selection The stabilizing process is one that results statistically in an over-represented norm. In other words, this happens when the selection process- in which certain members of a species survive to reproduce while others do not- winnows out all the behavioral or physical choices down to a single set. In technical terms, stabilizing selection discards the extreme phenotypes and instead favors the majority of the population that is well adapted to their local environment. Stabilizing selection is often shown on a graph as a modified bell curve where the central portion is narrower and taller than the normal bell shape. Polygenic traits tend to result in a distribution that resembles a bell-shaped curve, with few at the extremes and most in the middle. David Remahl/Wikimedia Commons Diversity in a population is decreased due to stabilizing selection- genotypes which are not selected are reduced and can disappear. However, this does not mean that all individuals are exactly the same. Often, mutation rates in DNA within a stabilized population are actually a bit higher statistically than those in other types of populations. This and other kinds of microevolution keep the stabilized population from becoming too homogeneous and allow the population the ability to adapt to future environmental changes. Stabilizing selection works mostly on traits that are polygenic. This means that more than one gene controls the phenotype and so there is a wide range of possible outcomes. Over time, some of the genes that control the characteristic can be turned off or masked by other genes, depending on where the favorable adaptations are coded. Since stabilizing selection favors the middle of the road, a blend of the genes is often what is seen. Examples of Stabilizing Selection There are several classic examples in animals and humans of the results of stabilizing selection process: Human birth weight, especially in underdeveloped countries and in the past of the developed world, is a polygenetic selection which is controlled by environmental factors. Infants with low birth weight will be weak and experience health problems, while large babies will have problems passing through the birth canal. Babies with average birth weight are more likely to survive than a baby that is too small or too large. The intensity of that selection has decreased as medicine has improved- in other words, the definition of average has changed. More babies survive even if they might have been too small in the past (a situation resolved by a few weeks in an incubator) or too large (resolved by Caesarian section).Coat coloration in several animals is tied to their ability to hide from predator attacks. Small animals with coats that match their environments more closely are more likely to survive than those with darker or lighter coats: stabilizing selection results in an average colorati on thats not too dark or too light. Cactus spine density: Cacti have two sets of predators: peccaries which like to eat cactus fruits with fewer spines and parasitic insects which like cacti that have very dense spines to keep their own predators away. Successful, long-lived cacti have an average number of spines to help ward off both.The number of offspring: Many animals produce multiple offspring at once (known as r-selected species). Stabilizing selection results in an average number of offspring, which is an average between too many (when there is a danger of malnourishment) and too few (when the chance of no survivors is highest). Sources Cattelan, Silvia, Andrea Di Nisio, and Andrea Pilastro. Stabilizing Selection on Sperm Number Revealed by Artificial Selection and Experimental Evolution. Evolution 72.3 (2018): 698-706. Print.Hansen, Thomas F. Stabilizing Selection and the Comparative Analysis of Adaptation. Evolution 51.5 (1997): 1341-51. Print.Sanjak, Jaleal S., et al. Evidence of Directional and Stabilizing Selection in Contemporary Humans. Proceedings of the National Academy of Sciences 115.1 (2018): 151-56. Print.

Responsible Corporate Governance Ayuso and Argandona (2007) Assignment

Responsible Corporate Governance Ayuso and Argandona (2007) - Assignment Example Evaluation criteria marking are marked on a scale of 0-10 where 9-10 is excellent, 7-8.9 is notable, 5-6.9 is passed and 0-4.9 failed. Coca-cola Company has been awarded 9 in the scale of marking criteria due to its global market existence and recognition. Coca-cola has established its roots in many countries in almost all the continents. Coca-cola has most consumers and recognition compared to most of the existing soft drinks globally. The company has created great employment opportunities due to its establishment in many countries. 1. Evaluation criteria marking assist an organization to know its category and performance according to the provided scale. This will help a company to set objectives on how to improve or maintain their position. 1. Companies which find out that they are marked high on the scale may embrace laxity tending to maintain their daily practices while modern methods of management emerge on daily basis. This may have a negative impact in future. Coca-cola company is a global manufacturer and retailer of beverage based in Georgia, united states. The coca-cola company comprises many brands and products but the core product is the coca-cola drink. Various types of media are used in order to advertise the coca-cola brand in general and coca-cola drink in particular. These types of media include visual and published media. This has helped the brand to reach global markets which is considered as a huge success. The company aims at profit maximization and all efforts of the company are directed towards the achievement of this primary objective. The company has been able to expand its roots in various countries. The companies have their specific objective which one of them is to create awareness of the product to each and every person thus resulting to great sales of the product. This is the selection of different ways used for the evaluation process. Evaluation

Walt Disney Company Context Analysis Essay Example | Topics and Well Written Essays - 2000 words

Walt Disney Company Context Analysis - Essay Example His success was not instant; many film distributors laughed at his ideas. He met with constant criticisms and was judged as being an average cartoonist. The actual design of Mickey Mouse was attributed to Iwerks. However, Disney did get credit for his ability to visualize characters and stories. Disney’s earlier films were funded with his own money. Mickey Mouse brought in enough money to allow him to develop other projects. (Walt Disney Company, 2003). His first full-length film, Snow White and the Seven Dwarfs, opened in 1937 and was a hit. This move produced a line of successful movies. When the 1950s rolled around Americans began to spend more time at home, therefore, he advanced into television. He was seen as an icon after World War II as his innovation brought mouse ears into the homes and lives of children all over the world. He is well known as a visionary of sound animation but also an innovator of the American business model as well. (Kao, 2010). Historical and Geog raphical Elements: Disney has been a very influential force in the entertainment industry, especially for children and families. Walt Disney was born of humble beginnings in 1901 in Chicago. His upbringing has said to of been a great influence on his later middle-class family status. His father, Elias, moved the family throughout the Midwest looking for work. In those days hard work to support a household of five children was prized. However, there was little money left for entertainment. The children were forced to go to work at an early age, and Walt began work at age nine as a newspaper delivery boy. He and his brothers and sisters were given social and religious values from an early age. (The Walt Disney Company, 2003. P.2). He found that he was very talented in art at age 14 so he enrolled at the Kansas City Art Institute. From ages 14 to 16 he signed up to serve as an ambulance driver during World War I. Shortly after the war had ended he found employment as a commercial artis t, and was able to form an animated cartoon company in Kansas City. From there he teamed up with his brother Roy who lived in Hollywood. (The Walt Disney Company, 2003, p.3). Word reached the West Coast shortly after Disney arrived from a company wanting to gain the rights to Disney live action cartoon reels. He took advantage of the business opportunity and joined with M. J. Winkler who offered $1.500 per reel. (The Walt Disney Company, 2003, p.3). From there his career took off. â€Å"Disney studios took full advantage of the small screen revolution of television.† (The Walt Disney Company, 2003, p.3). In 1955 Disneyland opened in Anaheim, California and The Mickey Mouse Club debuted on ABC television. Every kid in American had Mickey Mouse ears. This brought on such movies as The Shaggy Dog and Mary Poppins in 1964, which was a box office hit. The Wonderful World of Disney started in 1955 as well and ran for 20 years. He always demanded professionalism of his employees as well as the highest quality technology available. Walt Disney died in 1966 of cancer, however, his brother vowed to make sure his employees carried on the standards of his work. (The Walt Disney Company, 2003, p.4). Geographically the Walt Disney Parks and Resorts began in California, however, the second one, Walt Disney World Resort founded in Orlando, Florida became the model for the others. The Tokyo Disney Resort was the first to open in another country in 1983 and further expanded in

The Book “Adventures of Huckleberry Finn” Essay Example for Free

The Book â€Å"Adventures of Huckleberry Finn† Essay The Book â€Å"Adventures of Huckleberry Finn† has stirred up much controversy over the years after it was published and issued to the public. This work of literature has been argued about for many years. The Book has been attacked for reasons such as racism, bad grammar, obscenity, atheism and low moral tone. But then again others say otherwise such as Lionel Trifling who stated it to be a masterpiece. There are many mixed opinions about this book. These controversies will be explained and explored in deeper detail as we move on. For example, in 1988 a parent of a student attending high school in Tempe Arizona was attempting to sue the school stating that the environment was already racially tense and that the book â€Å"Adventures of Huckleberry Finn† intensified by it being the required reading list. Many others were requesting for this book to be banned from the required reading list but did not succeed for reasons of that the school district should take steps to reduce racial tension. However, after the board rejecting the ban on the novel for so many times in other areas the book was finally removed from the curriculum in New Trier High School in Winnetka, Illinois it was removed from the reading lists and school libraries. Arguably the most outspoken opposition to the book is John Wallace a former administrator at the Mark Twain Intermediate School despite this protest the principal refused to ban it but was later overruled by the superintendent who stated it was â€Å"racist trash. † Mark Twain is most shunned for his violent use of the word â€Å"nigger† or the n-word. Large amounts of controversy fall on the fact that schools were segregated when this book was originally printed but now they had been unsegregated the African American students and parents were offended by this text being read to and read by their children. Some students even saying while reading it in class that they felt â€Å"embarrassed† by it. â€Å"I can still recall the anger I felt as my white classmates read aloud the word nigger. In fact, as I write this letter I am getting angry all over again. I wanted to sink into my seat. Some of the whites snickered, others giggled. I can recall nothing of the literary merits of this work that you term the greatest of all American novels. I only recall the sense of relief I felt when I would flip ahead a few pages and see that the word nigger would not be read that hour. † This quote was written in a letter to his school about the Book. As you can see the African American students did not take much pleasure to the disrespect and embarrassment this book came with. The Novel â€Å"Adventures of Huckleberry Finn† caused an immense amount of controversy over the years. Some still argue the point of its racist and demoralizing factors to this day. Some Parents and teachers still believe it is degrading and embarrassing to the African American students and believe it should no longer be printed. But many others think it is a great example of American heritage and lifestyle of that time period. Should it be banned completely or should anyone with desire to read it be able to do it at will. That’s up to you?

Egypt : The People :: essays research papers

Egypt : The People Approximately 32,500,000 people live in Egypt. Peasant farmers called fellahin make up over 60 percent of the population. But less than 4 percent of Egypt's land is suitable for farming. Before the leaders of the 1952 revolution introduced land reform, less than 2 percent of the landowners owned half of the land available for farming. Most of the fellahin were tenants or owned very tiny farms. A man who owned 3 to 5 acres was considered well-off. Now no one is permitted to own more than 50 acres, and the average Egyptian farm is generally much smaller than that.   Ã‚  Ã‚  Ã‚  Ã‚  An Egyptian farmer's main tools are the hoe, a simple plow, and the sakia, or waterwheel. The fellah, his wife, and their children all work together in the fields. The dreary routine of their lives is relieved only on a few occasions-the group prayer in the mosques on Fridays, religious feasts, and family events such as weddings or the circumcisions of young boys.   Ã‚  Ã‚  Ã‚  Ã‚  A farmer's most valuable possession is the water buffalo, cow, or ox that helps him with the heavy farm work. The water buffalo or ox draws the plow, turns the waterwheel, and pulls the nowraj. The nowraj is a wooden platform mounted on four or five iron disks. The sharpened edges of the disks crush the stalks of wheat so that the grain can be separated from the chaff. The water buffalo or cow also supplies the fellah's family with milk and with calves that can be sold. Very often the fellah shares his house with his animals. This is unsanitary, but it is the farmer's preferred way of protecting them. The theft of an animal could mean economic catastrophe for the poor fellah.   Ã‚  Ã‚  Ã‚  Ã‚  The fellah wears a loose, long cotton robe called a gallabiyea, loose cotton pants, and a wool cap, which he makes himself. For special events he makes a turban by folding a white sash around the cap. Flat, yellow slippers complete the fellah's outfit.   Ã‚  Ã‚  Ã‚  Ã‚  The fellah, the wife of the fellah, wears dresses with long sleeves and trailing flounces and a black veil, which she sometimes uses to cover her face. On market days and other special occasions the women wear earrings, necklaces, bracelets, and anklets. These ornaments are usually made of beads, silver, glass, copper, or gold. They make a pleasant musical sound as the fellah walks along the dusty lanes of the village.   Ã‚  Ã‚  Ã‚  Ã‚  Most of Egypt's fellahin live in the villages along the Nile. The villages invariably look gray because the houses are whitewashed only for important events suck as weddings.

Communication task

British sign language which is a specific sis language that is used in Britain, the use of megaton, which is a simplified verse n of the British sign language that is used for children or those with disabilities or the use of signs, symbols, pictures, writing and finger spelling which gives a person that I s unable to talk or hear an effective way to communicate with friends, family and career believe that interpersonal interactions are just as important as any other method of communication this is because the way interpersonal interactions are used ca determine many things within a conversation e. . If you have poor body langue age like crossed legs and playing with a pen it suggests that you are not paying attention n and you are not interested in what the other person is saying. Will now explain the e role of effective communication and interpersonal interactions within two scenarios. Scenario 1 Alfa will not leave his room after accusing other residents in a residential home for stealing his money before the career found this money in Alfa pocket.The care r would have to communicate with Alfa to help the situation as a one to one context to encourage Alfa to feel comfortable as he may not feel comfortable talking about the situate ion when other residents or careers are present because he may feel embarrassed. As Alfa is a welsh speaker a career that has the ability to speak welsh should b allocated to talk to Alfa to prevent any language barriers that may arise. This WI II be a formal conversation between professional and a person using the service.The career will have to use oral communication as it is the most effective WA y to gain an immediate response and to be able to show your emotion such as using b DOD language. Body language is an important nonverbal interpersonal interaction because it can show another person our emotions e. G. If you are moving around and lo king away lot it can suggest you are not interested in what they are saying and also it c an be altered to gain another trust and to ensure they feel comfortable.The career would have to speak in a respectful manner towards Alfa and adder sees his collect to be able to communicate effectively e. G. It is disrespectful to speak to your elders with slang unless you know them very well because it may offend them or they may simply not understand a youths slang such as ‘alright lad' they don't ACTA ally mean that they are talking to a male its a nickname for a friend or someone they anAlfa has a hearing problem so he wears a hearing aid which is a technological al aid to communication however even with the hearing aid the career should use a Simi plea lexis and speak clearly so that he can understand, the career should also be facing A If so that the career's voice is projected towards him more efficiently. The career would have to use nonverbal interpersonal interactions by shows Eng a positive posture which consists of not crossing your arms and legs. By showing g this positive posture the career is showing Alfa that they are interested in his though TTS and feelings of the situation.The career would also use reflective listening by asking g Alfa questions to empower him. Facial expressions are read when a face to face conversation is taking place so the career should ensure that they have a gyms atheistic and caring facial expression to encourage Alfa to talk about the way he feels, the e career should ensure that they do not have an angry or happy facial expression became use this might suggest to Alfa that the career is annoyed with him or finds the situation f noun which may encourage Alfa to feel uncomfortable and anxious.Following the meeting the career should use written communication to log t e situation down into a book such as an incident book, so that if needed to the information on is there permanently so it can be reviewed. The career could also use technological communication by Emailing or testing the main career to inform the m of the sis tuition that has occurred because tech analogical communication is the most effective way if you need to inform someone of something and do not need an immediate response Scenario 2 Rosier is a young women who is terminally ill, she informs the career that she re ally wants to leave hospital to go home.The career would have to communicate with Rossi e and Rookie's family within a group context, this will be because as Rosier deteriorate s her family would be held responsible to care for her as well as a district nurse. The career would have to use technological communication to contact a doctor or that can inform Rosier and her family of all the effects that can occur if Rosier is to g o home. Rosier would have to communicate with a professional to find out whether she can go home and if so what precautions should be taken.Different professionals would have to work together to try meet the needs f Rosier which is multidimensional working, this can include Rookie's caree r, a doctor an d a counselor working together to see if it is suitable for Rosier to go home. The career should empower Rosier by encouraging her to tell the career why s he wants to go home, the career could use silence while Rosier is talking because the pop e r Of silence is significant however at the same time the career should be using facial expressions and body movement to show that they are listening.The career c loud place her hand on Rookie's shoulder to communicate through touch, this shows that he career is understanding and is trying to comfort Rosier. 2 As Rosier has a different dialect to the career because she is from different r colon Rosier pronounces words differently and also uses different words and phrase s e. G. Rosier is originally from London and has the cockney accent, the cockney ace changes a lot of words e. . The English word hair they change to Barnett, the c are would have to listen attentively to ensure that she does not misunderstand what Or sis IS s aying. Rookie's counselor suggests that she could use arts and crafts to release her negative motions as arts and crafts are known as therapeutic activities which are often n used with children and adults that have mental health Illnesses to boost their moo d.As Rookie's condition deteriorates she may become unable to communicate effectively through oral communication so the career should teach her different signs and symbols to use to communicate, signs and symbols are very helpful for people that ca not communicate orally or people that simply do not want to because of a condition on such as selective mutatis, they can use these signs and symbols so that the people AR undo them can understand what they want to say or need.There are many different aspects to being able to communicate effectively and most of them are used in our everyday lives e. G. Communication forms such as text messaging are used all the time to connect with our friends and family. After explaining the role of e ffective communication and interpersonal interaction in a health and social care context it shows just how important effective communication is to be able e to be understood.Effective communication is important because without it patients wouldn't e able to receive the care that they need because of poor or no communication interpersonal interactions are also important so that the emotion behind ha t a person is saying is not misunderstood. 3 PA Discuss theories of communication will be discussing two theories of communication one as a that applies to a o en to one context and the other as a group context. Jean's theory assists in giving effective communication to patients, this once auroras the patient to trust the caregiver.Jean's theory (1986) consists of a technique called ‘SOLES and each letter h s a different step in order to communicate effectively. Jean's theory can only be used in a one to one context however it can be formal or informal. The ‘S' is for sitting at a comfortable distance and angle, the ‘O' is for open p suture, the ‘L' is for leaning,looking and listening the ‘E' is for effective eye contact and the ‘ R' is for remaining relatively relaxed.A situation that is suitable for this theory would be a General Practitioner TA King to their patient, this is suitable because it is a situation where the context is one to on e and it is formal. A GAP would use the ‘SOLES' technique from the moment their patient walks through the door, they should be sitting at the right angle which is head on to the patient and they should be sitting at a comfortable distance not too close and not too far away because e the patient may feel that they are not important if they are sat far away however they ma y feel intimidated if the GAP sits too close to them.They should sit with an open posture with their arms and legs uncrossed to prevent the patient from feeling that the GAP is uninterested. They shouldn't put anything I n between themselves and the patient e. . A table, a cup Of coffee/ tea because this may give the impression that they are putting a physical barrier in between a professional and a user of the service which can cause the patient to feel they do not want to have a connect ion with the GAP leading to the patient not telling the GAP what their problem is.When a GAP is talking to their patient they should lean forward every now an d then, they should look as if they are genuinely interested and listen attentively all these s tepees empower the patient which should encourage the patient that they can take control Oft e conversation supporting their confidence. A GAP should use effective eye contact when communicating to a patient to ensure the patient knows the GAP is listening to them which should be done by looking at the but not staring, however if the patient has a condition such as anxiety this may make them feel uncomfortable and anxious.The GAP should remain relaxed and talk w ith a calm and almost sympathetic voice throughout the session so that the patient does not become panicked however re if the patient becomes aggressive the GAP should talk in an assertive voice and try to diffuse he situation encouraging patient to calm down. Jean's theory would also be effective when a counselor is talking to their p tenant however it wouldn't be effective at a work meeting because this is within a group and Egg Nan's theory is for a one to one context. Barnyard's theory is used within groups and could be formal or informal. It works by noticing the dynamics within a group and preventing or encouraging them. Barnyard's theory could be used at a daycare centre because this is a group. In the group some children have been attending for a long time and some may be new, so the children that eve been there longer have had chance to bond and get to know each other whereas the newer children may not want to be there and may try to be destructive toward ads the discussion s or just too shy to bond with others.

Importance of Training in Catering Industry

Introduction The title of the research is â€Å"A study on Training and Development of Work Force in Catering Industry in Wrexham Area†. Training is one of the most important elements in each and every organisation for the betterment of its employees. The aim of the research is to study the Training programmes conducted for the staffs or employees of an organisation to improve the company’s performance and productivity. The research aim is mainly to identify the importance of training requirements in catering industry and to identify the benefits of it. Research Question aims to find what all successful training and development programmes or schemes are adopted by the management in catering industry to motivate the employees of a company and also to improve the performance of the overall organisation with the help of total work force employed. The three important research questions will be: 1. What are the benefits obtained by a company after providing trainings to their staffs? 2. What costs are involved in training? 3. How will a company ensure that the training is successful? Research Objective is to conduct an investigation through qualitative analysis by interviewing the managers and the staffs by distributing printed questionnaire containing open and closed end questionnaires. Also collecting details provided by the interviewed persons orally. A detailed investigation on the topic will help to give more ideas to the management to implement more training courses to develop the skills of the employees working in the company and also will be able to judge how effective productivity can be made with less cost and wastage. Also the research would be helpful to understand whether the employees are happy towards the current training programmes and how helpful is it for the employees or staffs. Limitations of the study: While conducting the research there may arise many limitations with respect to sampling and also due to the non – random sampling. The research which is to be conducted will have managers and employees who works in a catering industry. Literature review Human resource management plays an important role in an organisation providing various characteristics of employment in catering industry. The success of catering industry depends on its manpower. Training and development plays an important role in human resource management. Training is essential in every work environment and has become everyday aspect of human life. The government has taken certain initiatives to improve the catering industry’s standard. One of the important establishments in the field is the Hotel and Catering Board (HCTB). In most of the organisation, training is provided on: Computing studies Supervisory skills Food and Beverage management House keeping The reason to provide training is to avoid; The failure to attain the targets like gross or net profit on food or liquor. †¢ Dissatisfied customers. †¢ Slow service. †¢ High labour turn over and low morale. †¢ Unhealthy relationship between two departments. Types of Training There are two types of training; 1. On the job training: As most of the staffs working on catering industry will have direct contact with the customers , so new staffs are given training ‘on the job’ to experience dealing with customers. 2. Of the job training: This type of training takes place away from the actual work place. Real working environment will be crated to train the new staffs. Training need and Analysis The need for training should be considered from employer’s point of view and employees. There will be always a person assigned to provide training to staffs whenever required in consultation with the line managers. The line managers will identify, analyse the requirements of training or problems or opportunities and exploit training with assistance. Benefits of training The benefits of training to the organisation will be short term or long term and it includes: †¢ Increased customer satisfaction †¢ Help to develop relationship between staffs and departments. Increased customer demand †¢ Safe working mode †¢ Wastage reduction †¢ Less staff turnover Process involved in training Before the actual training process it is to be considered ‘who is to do the training, what is to be taught, how to train and evaluating the success of training. The actual process of training includes: †¢ Identify the training and development needs. †¢ Design training and development strategies and plans. †¢ Providing learning opportunities, resources and support. †¢ Evaluate the effectiveness of training and development. †¢ Support training and development advances and practice. Development Development is the main part of any training session. Development may be defined as those activities designed to provide the organisation with competent work force which is able to meet the target in short, medium or long term objectives. In development stage the trainer’s knowledge and skills are transferred to the trainees. The other concepts of development includes: recruitment, induction and appraisal. Some of the examples of development programmes are: Trainee management programme, junior supervisory position, new project department, trainee officer, and assistant to area manager. The main objective of training and development will be to ‘Develop human potential and assist organisations and individuals to achieve their objectives’. Health and Safety training Accidents and healthy problems in places of work occur very frequently and so health and safety training will have to be provided to all the individuals working in an organisation. There are two laws which have to be followed in hotel or catering industry and they are the Health and Safety at Work Act 1974 (the HASAW Act) and the Control of Substances Hazardous to Health (COSHH). Health and Safety Training at work includes -preventing accidents and dealing with accidents; the ways in which accidents happen and what all ways to prevent such accidents. It is the objective of Health and safety training to identify the health problems and accidents happening in work life and to take important steps to minimise them. Research Methodology Types of data employed There will be different types of data employed in a research. Primary data: Collection of Primary data includes Interviews and Questionnaires. Secondary data: Secondary data will be collected from the staff training record sheets. Sampling Technique: Sampling Techniques includes Non Random Sampling and other techniques. Methods of Data collection Primary data: face to face interaction, questionnaire, telephonic interviews. Secondary data: books, training records, internet Data analysis The method of qualitative analysis and qualitative analysis will be employed in the research study. Qualitative analysis will be helpful to analyse the interview outputs. To analyse the interview questionnaires qualitative analysis will be employed. To analyse the research questionnaires, quantitative analysis will be employed. Primary data will be collected through face to face interviews. Face to face method of interviews was taken to overcome any communicative difficulties if arises. Closed and open – ended questions will be used to implement the survey questionnaire. The aim of using open – ended questionnaire is that the respondent will be free to give up his ideas or opinions. The closed ended questions will be analysed by using regression technique which is a quantitative approach and the interviews will be analysed by using qualitative approach. Conclusion The time period for the research to be conducted is estimated to be three months and the samples taken for the research will include the managers and his subordinates working in a hotel or in a catering sector. Survey questionnaire will be made before starting actual research. A detailed analysis will be conducted with respect to literature review. References Literature Review Training and development One of the major anxieties in an organisation is about the training. It may be due to more staffs or because of the labour turnover. For an effective training programme there should be sufficient funds allocated for it in an organisation. There will be more benefits for an effective training scheme. The benefits of a training programme include: ? Less wastage and speedy work performance by the trained worker. ? Less mistakes or accidents in the organisation. ? Less damage of machines and equipments. ? The complaints from the customers will be reduced. ? Another important benefit is that the trained staffs require less supervision and guidance. ? The trained staff will be more resourceful when other staffs go for holidays or any absence problems arise. Training will improve the job satisfaction and confidence in employees and will let them perform well in the organisation. ? Another benefit is that the potential to work and personal benefits of working efficiently and safe. Training needs analysis To design the training method, it is required to identify the training needs. It will be the responsibility of the trai ner or the line manager. He should attempt to identify the problems and opportunities which could be made better with the help of training. For this the training needs of individuals has to be studied through the appraisal reports and detailed discussion with the manager. Identification of individuals training needs will lead to corporate training needs. For example, if a catering company wishes to expand its business in a limited time, it is important to identify the staffs that are to be transferred or promoted to the new unit and the kind of training required for them to adapt with the new business unit. This may range from preparing some assistant managers and trainee chefs or stewards to do more responsible job like cooking food for the customers. The availability of sufficient trained persons in the organisation will give a successful growth to the company. The training needs arise from unexpected circumstances or conditions. For example if a restaurant makes new menu launch, the waiters or waitresses has to give training about the new products, service and selling techniques which plays a big role in sales and profits of the company. Training is considered as one of the vital tools of management. It helps the management to increase the efficiency of the company. Different skills and knowledge and attitude could be developed with training to achieve company’s objective. Training enables an individual to go through increased competences and confidence and to gain promotions. Methods to identify training requirements Job Analysis Job analysis is one of the major roles of Human Resource Management. Job analysis is conducted to check the efficiency and effectiveness of a job. Job analysis highlights the needs of training to be conducted for the job or activity to be performed. The trainee’s actual work inside the organisation is evaluated and more training will be given to improve their performance up to company’s standard. Job Evaluation Job evaluation is another method to identify the requirements of training. It is essential that a person such as chef should be well trained to acquire knowledge and skill. The type of factors assessed for training in job evaluation is: Knowledge, skill, responsibility, social skills and working conditions. Performance appraisal Performance Appraisal is one of the methods to identify the training needs. Performance appraisal is conducted in every six months or annually. It is actually a review of performance of each staff by the manager. It usually compares the actual performance of the person with the set standards of performance, company’s objective, consent job objective, specific core competencies. Performance Appraisal helps the employees to identify whether they require more training to achieve their objectives as compared to the present performance. Self Assessment Self assessment can be formal or informal. Formal assessment methods suggest the employee to asses or rate their performance against the performance standard set and will be provided if they ask for more training if they feel training would benefit. Informal assessment is method is up to the employees. The employee can ask for training if they feel would be useful. It depends upon the organisations training policy and training budget. Direct Observation Direct Observation is another method to identify the training requirements in an organisation. Observation may be with or without the knowledge of the employee. For example, in a call centre, the line manger would spend time to listen to calls attended by the staffs to find how many of them are following the prescribed standard. Otherwise a mystery caller would make a call from outside the organisation where he pretends as a customer to find the outcome. Different methods of training The two main approaches are: †¢ On the job training †¢ Off the job training On the job training in hotel or in catering industry In a hotel or a catering industry most of the staffs will have direct contact with the customers. So on the job training will be beneficial for the trainees to acquire knowledge about how to deal with the customer. On the job training plays a vital role in catering industry. If the trainer is talented in training techniques and if the objectives are clear then on the job training is the best possible way to teach the trainee the manual and social skills. In some companies new employees are put together with experienced employees who are not capable of training others. If the experienced employees are interested to train the new comers, then it will good for the company that they could save the expenses paid for specialist trainer and also the experienced employees will be able to train the new staffs in the work place along with them. They will be able to share their knowledge with the new staffs. The experienced employees should be given apt training before they are asked to train the new employees. In off the job training the progress of employees according to the training has to be checked from time to time by the person who trains. For example, the training for barmen include: bar preparation and cleanliness. The benefits of on the job training are: †¢ Training is provided in the same working environment itself. The trainee will quickly understand the nature or the standard of the job that he has to be followed. †¢ Training could be provided in exact timing. No pre-determined schedules need to be followed. †¢ There may be fewer requirements for special equipments as it is possible to use the operational resources. Off the job training in hotel and catering industry Off the job training takes place away from the actual work place. In off the job training a variety of methods and techniques are applied. The main methods used are: †¢ Talks- talks are the methods used to share knowledge regarding the nature and policies of the company, rules and regulations and other legal matters. There should be question and answer session to check the progress. †¢ Case studies, projects and business games are the best ways of off the job training techniques. Role plays are identified as the best ways to develop skills to interact with customer, how to handle customer complaints, up selling and interviewing. †¢ Some time visual aids such as films on different hotel and catering industry are used to train the new staffs of the company. †¢ Other techniques of off the job training include Programmed texts and teaching machines which could be helpful for the individual to learn at his convenient time. It does not require the presence of any instructor. The disadvantage of this method is that sometimes it could be expensive to design and the training can not give on manual skills. Staff induction Staff induction is one of the training methods. The term induction training means process by which the new staffs are given ideas about the nature of business, its structure, rules and regulations of the company, conditions of employment and duties to be performed. Induction training is not compulsory as per legal Acts. But for the welfare of the new employees or staffs, companies would indent to have staff induction when they employ new staffs. The important information concerned under the staff induction is: 1. Contract or Terms and conditions of employment. . The condition to perform a job and to whom the person is accountable to. 3. Grievance procedures, Disciplinary rules and procedures. 4. Policies regarding promotion and training. 5. Health and safety rules 6. Other social and welfare benefits The new employees should be given formal induction training to avoid unhealthy or malfunctions inside the organisation and to develop attitudes, norms and practises. The role of training agencies In developing countries importance is given for quality and standards rather than individual productivity. In Britain Industrial Training Act was established in the year 1964 to maintain the quality and supply of skilled labour so it led to establishment of Hotel and Catering Industry Training Board (HCITB). The main aims of the Board are: ? To provide advise to the companies, how to implement effective training. ? To conduct research and to develop new methods of training and materials and practises. ? To allocate sufficient funds for training needs and to aid companies to conduct approved training. To co-ordinate the supply of labour to hotel and catering industry, the Manpower Service Commission was established in 1973. It provides funds for training young people and retraining schemes for those who are unemployed. There are plenty of colleges which has department of hotel and catering. Organising training Each aspects of training have its advantages and disadvantages. One of the advantages of On the job training is that it is cheap as compared to the other methods of training. The trainee will be able to learn from the actual work place the standards or procedures of work that he has to be followed. On the job training is flexible and can adapt to any pressures of the work environment. Just like the advantages, there are disadvantages also. The trainer may find it difficult if he has had no instructional training. And so he will not be able to adopt the work pressure and will withheld training considering it as less important. Inexperienced trainers will not be able to provide effective training. On the job trainer would be able to share only those knowledge which he possessed when he was trained. The advantage of off the job training is that the expense involved in training can be measured already and the company can allocate budget and control for the off the job training programme. There will be a well trained instructor to provide training. The training will be conducted in a planned environment with good equipments. Another advantage is that training can be conducted in logical way after preplanning. The disadvantage of off the job training is that the trainee will find difficulty while facing actual work environment. The principles which he learned from off the job training have to apply in actual work place. The existing workers may feel uncomfortable to attend off the job training programmes. Systematic training Systematic training is the process of actual implication of training in a system. Systematic training is divided into three phases and it operates as a cycle. The three phases are : planning, implementing and reviewing. Planning The different stages of planning include: 1. Formulation of policy 2. Identifying training needs 3. Decision on priorities 4. Preparing a plan Formulation of policy: formulation of training policy should be given importance as like the other policies of the company. A training policy should include company’s attitudes to training and the place it will occupy in its activities. It should point out the budget allocated for training requirements. Should have specific responsibility for the implementation of training policies and it should be communicated to all staffs and management. Identifying training needs: training need can be identified if there is a clear standard which is followed in a company. Sometimes the departmental managers will make assessment whether the employees is performing up to the company’s standard. Job analysis and job evaluation are two methods to identify the training requirements. Decision on priorities: because of economic and practical reasons an employer will not be immediately be able to undertake all the training needs. And so the employer will have to set a priority. Managers in developing countries need to take staffs with more training on western style. Preparing training plan: a training plans may originate from two sources. One is the man power requirements and the other is the detailed analysis of training requirements. A training plan will make plan about the methods of training, who to conduct the training and the responsible person to implement the training. It also plans the costs involves in training and other financial considerations. Implementation Implementation involves three areas: attitude training, knowledge training and skills training. In hotel and catering industry attitude training plays an important role as the customers expect a pleasant and active service. Attitude training is important as some jobs can not be supervised closely, so the person carrying out the job should have a well attitude. For any kind of skill knowledge is required. Most skills are based on the foundation of knowledge. There should be knowledge about application of tools and equipments, methods and procedures, knowledge about the menus and recipes, food, hygiene, health and fire safety, cost control standards and onditions of employment. Those who are in higher post require more knowledge. Knowledge training may include the following: †¢ Talks and lectures †¢ Handbooks and instruction manual †¢ Posters and charts †¢ Video tapes or CD’s †¢ Programmed training packs Knowledge training is not expensive. The materials used for this kind of training can be re-used. With the help of relevant and realistic and in a very attractive manner the training can be made effective. Skills training are very important in a hotel and catering industry in order to maintain the accuracy, consistency and speed. It therefore helps to reduce the wastage and helps to produce the standards required. The skilled person always is able to work fast without mistakes or less mistakes. The two general types of skills are: social skills and physical skills. Physical skills Physical skills include movement of hands, the fingers, the eyes and other senses. Examples of the use of senses in carry out of skills include flavour for wine specialist, touch for pastry cooks, to gauge the consistency of dough, etc. Social skills training Social skills are being used as motivational technique and as a method to control a work group inside an organisation. Social skills are always attached to attitudes. A social skill is a trained ability to perform with apt behaviour in different situations. Methods of skills training There are four methods of skills training: Informal training: the informal method includes observation and hearing. It is not possible to plan and control in this method. It totally depends on the experienced worker, who performs correctly and he should be helpful. Training within the industry: this method is well organised and involves demonstrations and copying. The task will be broken down to different stages. This method requires mental thinking and judgement. The discovery method: this method enables the trainee to perform correctly through his own deductive process. This method requires great amount of preparation and careful monitoring. The skills analysis method: this method involves explanation of principles in different stages and also requires comprehension and active participation of trainee. The trainee should establish some sort of interest in this method. The training objective should be clear and the trainee has to be confident about what he has to perform. Supervisory training Supervisor is a part of management and has the responsibility to direct and control the work of others. A supervisor in an organisation is expected to maintain loyalty and reduce conflict. As supervisor’s job vary it is difficult for them to provide only general training. They would need specialised training. First the job of internal supervisor has to be analysed to asses the training requirements for a supervisor. The special areas include: †¢ Maintaining staff relationship by encouraging staff motivation and group performance development. Ensure disciplinary actions are being taken to correct and improve the performance of the employees. †¢ Industrial relationship in consideration with use of procedures. †¢ Health and safety A high proportion of training should be given to supervisors in order to enable them to face problems and different situations. Group work will help to identify each other and to solve the problems of each department. Supervisor plays an important role in the industry and good supervisory training would be an asset to the organisation. Development of personnel in catering industry The word personnel imply a particular activity which is conducted by a qualified person or a trained staff. There will many factors which will help the development of personnel in a catering industry. The five major factors which influence the development of staffs in hotel and catering industry are: 1. The growth or prosperity of catering industry on world wide basis. 2. The growth of the medium sized hotels. New traditional approaches were taken into consideration to manage the large work force. 3. The number of labour turn over is another factor concerning the catering industry. . Large number of unskilled or part time workers or casual workers creates more stress on the skilled labour. This could be avoided by creating a separate training squad in the company. 5. Lack of personnel practises and standards within the industry and among the management level will influence the development of staffs in catering industry. Management development Management development may be defined as process of providing organisation with capable and competent management team which is able to meet its short, medium and long term objectives. Most of the managers develop their knowledge, skills and attitude by continuous practise of managing others at work. A management development programme must have a balance between the formal training and work experience. Management development Management development is the process by which the young active talented staffs are trained to supervisory or management positions. It describes how a staff’s performance can be improved effectively and also makes them adapt to changes in the organisation. MINTZBERG studied managerial work and stated that in an organisation compared to other post managerial posts should be given foremost importance. He identified the roles of manager as: interpersonal, information and decision maker. Interpersonal Role Interpersonal roles include manager acting as a Leader and the Liaison. He will be responsible for team integration and motivation. As a Liaison, he will maintain a good relationship with the outside parties who are involved in the business and with the internal parties. Information Role Manager act as a Monitor, who analyses and collects information about the competitors, change of trends, internal and external factors. He will act as a Spokesperson who transmits information to outside parties. Decision Role As an Entrepreneur, manager will make decisions on any changes in the organisation. A manager will act as negotiator representing the organisation. Also, he will play the role of Resource allocator by scheduling, organising and programming subordinates work. Trainee management courses Trainee management course has a very important role in young manager’s career. In order to be a successful manager, a manager should posse’s knowledge and skills about other departments. Trainees must be given departmental training objectives in written form. Regular objectives should be held to check whether the trainees achieved their objectives. Methods of staff development †¢ General management training programmes which are of for a short period of time with theories and practises. It would be conducted in detached centres so that the manager doesn’t have the work pressure and will be free to actively participate in the training programme. †¢ Comprehensive programmes, such as a Diploma course. It requires an extended commitment from the company. †¢ Technical workshops for short term covering the use of new equipment. Job enlargement and Job rotation is another method of staff development. This method is cheap and is within the company’s control. †¢ Informal method including the process of consultation and senior management. In this method, improvement includes individual and specialized standards, expressive resilience, understanding, elasticity, assurance and inspired initiative. Systematic approache s to training Systems approach can be recognized as a rational connection between different stages in the course of examining training needs, designing, delivering and authenticating training. The illustrative image of a logical approach is a effective tool and as such it should be accepted that trainers will sketch up a model which is comfortable for them to utilize as members of a training division who must to observe the advancement of their training projects. Training Objective Training objective is to clearly state as likely what the apprentice are expected to be able to do at the end of their training, the circumstances under which they will exhibit their knowledge and the standards that must be reached to substantiate their level of competence. Written training objectives provide the trainer to decide the methods f training and contents of training and also it provide the trainees a clear target. Too much training is expensive and if inappropriate materials are integrated, then it will be confusing. Training objective act as the foundation for determining the success of training in terms of knowledge, skills and attitude expected of the trainees, the lowest acceptable standards of performance and the situation under which the performance is calculated. Also training objectives can be used to validate the link between the training needs and the actual training provided. It also considered as the first point of reference for any investigation or review in relation to training. Actions by the trainer Depending upon the nature of training to be conducted, the trainer may use different actions to make the training effective. Some of the actions used are: Setting up sub goal In order to lead the trainees towards the organisational goal, the trainer will sub divide the goals and provides motivation and support for the employees. This will help the trainer to monitor the progress of trainee’s achievement. Directing attention While conducting the training the trainer has to ensure that the trainee’s concentration is fully on training programme. They may do this through verbal, pictorial or any other means. The trainer should be aware of the different ways in which ‘to give selective emphasis to stimulus presentations for learning’ (Gagne, 1977). Humor Implementing humour in an effective way will help to stimulate and maintain the trainee’s attention towards training. Use of humour will keep away stress and will provide a relaxed situation. It will improve the communication between the trainer and the trainees. Humour may make the training session more enjoyable and will be a kind of motivation to the trainees. Pictures and demonstrations. Pictures or demonstrations will help the trainees to identify the methods or actions to be followed. It also will help to develop manual skills. Verbal instructions Language is a meditational process which can be used in training to provide information, ideas which could fit into the learning context. Also it could provide explanation about context, rules, principle and theories for acquiring basic intellectual, social and manual skills. Conclusion There are lots of benefits for the employees and the company through an effective and well planned training. With the job effective job training, individual may feel great job satisfaction. And the benefits of training towards the organisation include improved employee work performance and productivity, less wastage, less absenteeism, fewer accidents, and low labour turn over and greater customer satisfaction. Training will also have an indirect impact on the culture of the organisation.

Сurrent level satisfaction in Granary Library Essays

Ð ¡urrent level satisfaction in Granary Library Essays Ð ¡urrent level satisfaction in Granary Library Essay Ð ¡urrent level satisfaction in Granary Library Essay The Business I have chosen to base my work on is the Granary library. I am going to investigate and analise the current level of satisfaction within the library, both users and non-users. An interview will be conducted with an executive librarian from the Library, Deirdre O Dea. Quantitative research will involve the use of a questionnaire with a combination of closed and multi-choice questions. The report examines whether users satisfaction with the library services is affected by certain objectives. The surveys suggest some recommendations and conclusion. Introduction Kotler (2000) defined satisfaction as: a persons feeling of pleasure or disappointment resulting from comparing a products perceived performance (or outcome) in relation to his or her expectations1. In other words the satisfaction can be associated with feelings of acceptance, happiness, relief, excitement and delight. There are many factors that affect customer satisfaction. This research involves a survey on the Granary Librarys level of satisfaction. Factors include friendly, knowledgeable and courteous employees, service quality, and good value. In this case satisfaction is the state that results after the library user has positively experienced a service. The survey was planned to assess usage of and satisfaction with resources and selected library services. Many researchers have looked into the importance of customer satisfaction. In this case it is important for users to get an acceptable library service, whether it is to be used for a personal research or for a personal pleasure. Because satisfaction is basically a psychological state, care should be taken in the effort of quantitative measurement. Therefore in order to achieve customer satisfaction, the Library must be able to satisfy their customers needs and wants and represents the adequate service level. Background The Library is located in the Limerick city Council on the Michael Street. Its mission statement is We are committed to giving a quality service to everyone in a safe and secure environment. Our staff will make sure that services are delivered properly, fairly, openly and impartially2. Use of the facilities in the Library is open to all and there are no charges except for photocopying and printing. A full-time librarian is available at the reference department to assist people with queries and research. In addition to the many historical reference materials available there is an extensive collection of Limerick-related materials held here. This local collection is an essential aid for anyone researching the history of Limerick. The Music Library, stocks over 5,000 items including: In order to get a profile of users, those surveyed were asked to state their gender and age. There was a range in age from high school, undergraduate and graduate students (20%) to adults (72. 5%). Age group was an approximately equal e. g. male (42. 5%) and female (57. 5%). Appendix 1 As many of the questionnaires were completed in the library, it was not surprising that (87. 5%) respondents stated that they were members of the library. Those (12. 5%) who were not members of the library stated that newspapers were cited as the principal source of information by this group. The 70% of respondents said that they visit the library a weekly, 25% -monthly and just 5% visit the library rarely. The primary uses of the library refer to respondents are: personal pleasure which topped the list (35%), followed by personal research (22. 5%) and school related (17. 5%). More less percent use the library for work related purposes (10%) and an equal amount for childrens and social purposes (7. 5%) Appendix 2 The 80% of users declared that they always found what they were looking for when searching for materials. The 15% indicated that was less easy and for the rest 5% of users it was not easy at all. Appendix 3 Question ? 10 was asked in relation to staff and services of the library. These related to staff helpfulness, security, convenient hours, areas for reading etc. The overall response to this was very positive with 45% of respondents offering favourable opinions on staff helpfulness, knowledge and friendliness. 30% of users indicated a good level of satisfaction with areas for reading. The rest of respondents were not satisfied with existing library services such as: security (7. 5%), convenient hours (12. 5%) and parking (5%). Appendix 3 Finally, the list of comments was analysed, using five main categories, into positive and negative comments. These are displayed in Appendix ? A high level (32. 5%) of adult and childrens books (27. 5%) was rated and confirmed by the survey. The 30% were satisfied with reference materials. Some respondents identified a need more for audio tapes. The areas where lowest satisfaction levels were recorded were: films (5%) and internet access (2. 5%). The 65% of members indicated that the library is fairly important to them and for the 32. 5% is extremely important. Overall the 65% are satisfied with existing library services and the rest of respondents (35%) are extremely satisfied. Appendix ? On the other hand people were asked what improvements they would like to see in the public library services. The respondents included a wider selection of books and audio materials and improvement of internet facilities. Some of them said the weekend hours are too short. Some respondents called for extended range of events and exhibitions. Conclusions The main conclusions of the study may be summarised as follows: Barriers to public library service included a lack of suitable stock and limitation on library budget. The major issues also flagged as a barrier to further use were: opening hours, stock, internet access and parking. The survey suggests that if they were improved in these areas, use of the library services would increase. The arrival in Ireland of significant numbers of foreign nationals has provided a new challenge for public library services. The survey of foreign nationals also indicated a need for newspapers. A lot of foreigners use the internet facilities were the service must used in public library. The majority used them to communicate by e-mail with family and friends back home, to learn new languages and to look up general information queries. Lack of language skills is a barrier to library access. Recommendations The results of these evaluations served as a basis for the final recommendations. They need improve their stock. This included: quality and quantity of books, reference, historical and archival publications, magazines, video/tapes, audio books. To identify and meet the needs of growing culturally diverse population that communicates in an increasing variety of languages the management should provide an appropriate training for staff to enable them to interact more effectively with foreigners. Translated materials on library service should facilitate it. The library needs to update commercial relationships with suppliers of library books. More use of new technology to enhance the efficiency of traditional library services such as book issues, access to library catalogues and provision of reference information. The staff needs to be honest with library users in educating/informing them as to what libraries can or cannot provide. Therefore I would recommend the library to improve the methods to learn about the library resources and services in future: e-mail links to (in-depth), short notices about resources and services.

How to Use Parentheses in Writing

How to Use Parentheses in Writing The parenthesis is a  punctuation  mark, which is written or typed as an upright curved line. Two parentheses, ( ),  are generally paired and used to mark off explanatory or qualifying remarks in writing. Parentheses indicate an  interrupting phrase,  a word group (a statement,  question, or  exclamation) that interrupts the flow of a sentence  and can also be set off with  commas  or  dashes. The parenthesis is a type of  bracket, which when paired with another bracket- [  ]- is  used to interject text within other text. Parentheses are prevalent in mathematics, too, where they are used to set off arithmetic symbols as well as numbers, operations, and equations.   Origins of the Parenthesis The symbols themselves first showed up in the late 14th century, with scribes using  virgulae convexae  (also called  half moons) for a variety of purposes. By the end of the 16th century, the  parenthesis  (from the Latin for insert beside) had begun to assume its modern role, as Richard Mulcaster explained in Elementarie, which was published in 1582: Parenthesis is expressed by two half circles, which in writing enclose some perfit branch, as not mere impertinent, so not fullie concident to the sentence, which it breaketh, and in reading warneth us, that the words inclosed by them ar to be pronounced with a lower quikker voice, then the words either before them or after them. In her book Quoting Speech in Early English, Colette Moore notes that parentheses, like other marks of  punctuation, originally had both elocutionary  and  grammatical  functions: [W]e see that whether through vocal or  syntactic  means, the parentheses are taken as a means to downplay the significance of the material enclosed within. Spanning more than 400 years (Moores book was published in 2011), both authors say essentially the same thing: Parentheses separate text that, while important in that it adds meaning, is less significant than the text that falls outside of these punctuation marks. Purpose Parentheses allow for the insertion of some verbal unit that interrupts the normal syntactic flow of the sentence. These are called  parenthetical  elements, which may also be set off by dashes. An example of parentheses in use would be: The students (it must be acknowledged)  are a foul-mouthed bunch. The important information in this sentence is that the students are foul-mouthed. The aside adds texture to the sentence, but the statement would work fine and make sense without the parenthetical information. The Chicago Manual of Style Online explains that parentheses, which are stronger than commas or dashes, set off material from the surrounding text, adding that; Like dashes but unlike commas, parentheses can set off text that has no grammatical relationship to the rest of the sentence. The style guide gives these examples: Intelligence tests (e.g., the Stanford-Binet) are no longer widely used.Our final sample (collected under difficult conditions) contained an impurity.Wexford’s analysis (see chapter 3) is more to the point.The disagreement between Johns and Evans (its origins have been discussed elsewhere) ultimately destroyed the organization. The style manual also notes that you can use parentheses as  delimiters for letters or numbers in a list or outline, as well as in academic  uses including  parenthetical references to a list of works cited. Using Parentheses Correctly Parentheses (as with other punctuation marks) can be tricky to use until you understand a few simple rules: Adding additional information:  June Casagrande, author of The Best Punctuation Book, Period., notes that you can use parentheses to convey additional information, such as: The new sedan is fast (it goes from zero to 60 in just six seconds).The boss (who had walked in just in time to see the accident) was furious.She strolled the third  arrondissement  (district). In the first sentence, the statement,  The new sedan is fast, does not end with a period. Instead, you place the period after the parenthetical sentence (as well as the final parenthesis),  it goes from zero to 60 in just six seconds. You also start the parenthetical sentence with a lowercase letter (i) because it is still considered part of the overall sentence and not a separate statement. In the second sentence, you might argue that the parenthetical information (the fact that the boss saw an accident) is key to understanding the sentence. In the third sentence, the parenthetical word district is an English translation of the French word  arrondissement. Though the word  district  is parenthetical, it might be important in helping a non-French-speaking reader understand the sentence. Delimiters for letters or numbers in a list:  The Chicago Manual of Style says you should put parentheses around each number or letter in a list, as in these examples: Compose three sentences to illustrate analogous uses of (1)  commas, (2)  em dashes, and (3)  parentheses.For the duration of the experiment, the dieters were instructed to avoid (a)  meat, (b)  bottled drinks, (c)  packaged foods, and (d)  nicotine. Ins, as noted by  Purdue OWL, are: According to Jones (2018), Students often had difficulty using APA style, especially when it was their first time (p. 199).  Jones (2018) found students often had difficulty using APA style (p. 199); what implications does this have for teachers?The study participants showed no improvement in cholesterol levels (McLellan and Frost, 2012). For these types of parenthetical citations, you generally include the year of the publication, the author(s) names, and, if needed, the page number(s). Note also that in the previous sentence, you can use parentheses around a single letter, indicating that the word number may be singular referring to a single page number, or it may be plural, referring to two or more page numbers or that there may be only a single author or several authors. Mathematical problems:  In  math,  parentheses are used to group numbers or variables, or both. When you see a math problem containing parentheses, you need to use the  order of  operations  to solve it. Take as an  example the problem:  9 - 5 à · (8 - 3) x 2 6. In this problem,  you would  calculate the operation within the parentheses first, even if it is an operation that would normally come after the other operations in the problem. Parenthetical Observations Neil Gaiman really likes parentheses. Biographer Hank Wagner quoted the British author in Prince of Stories: The Many Worlds of Neil Gaiman explaining why he is a fan of these curved punctuation marks: I admired [C.S. Lewiss] use of parenthetical statements to the reader, where he would just go talk to you. Suddenly the author would address a private aside to you, the reader. It was just you and him. Id think, Oh, my gosh, that is so cool! I want to do that! When I become an author, I want to be able to do things in parentheses. Gaimen may feel blessed when the author offers him a personal aside, but other writers say that parentheses may be a clue that the sentence is becoming contorted. As author Sarah Vowell notes in her book, Take the Cannoli: Stories From the New World, with a touch of sarcasm: I have a similar affection for the  parenthesis  (but I always take most of my parentheses out, so as not to call undue attention to the glaring fact that I cannot think in complete sentences, that I think only in short   fragments  or long,   run-on  thought relays that the literati call   stream of consciousness  but I still like to think of as disdain for the finality of the period). So take the advice of The Associated Press Stylebook. Be kind to your readers and use parentheses sparingly. Rewrite your sentence if you find you are including long asides or more than one set of parentheses. Use these punctuation marks only when you have a short, pithy, and interesting bit to convey to readers to heighten their interest- not confuse them.

Management principles Essay Example | Topics and Well Written Essays - 1250 words

Management principles - Essay Example Our company will strive hard to develop itself as a foremost local fast food brand in the market. We plan to offer the most enchanting services to our customers when they visit our outlet or surf through our website. What we endeavor to deliver, is satisfaction and quality, so that we can establish mutual trust with our customers. Paramount Fast Food Services will sell quality products such as fries, hamburgers, pizzas, hot dogs, sandwiches, ice creams and soft drinks. At our restaurant, customers will enjoy the proactive support of our people. The restaurant will be designed in a manner to deliver the most relaxed atmosphere to customers. Paramount Fast Food Services restaurant will range from 80 – 100 meter square and will seat from  35-40 guests. The restaurant will remain open all through the week from 8 in the morning to midnight. We will set up the most comfortable furniture in the restaurant along with the installation of air conditioners and heaters. We will also ensure that our brochures and posters are well distributed in all the parts of the city in order to reach out to our customers. Our restaurant will be adorned with the posters and photographs that highlight our products. In addition to that, we will also be installing a television at the restaurant so that customers can enjoy the foo d while watching their favourite soccer or cricket match. We will be making special arrangements for the children by allocating a separate play area for them where they can enjoy a variety of games. Thus, the atmosphere will be such that gratifies all our customers. Moreover, take away system is also an essential part of our restaurant and it will be one of our priorities to ensure smooth progress of it. Our restaurant will be located in the heart of London near the Oval Cricket Stadium. This location is quite popular in London as people of all ages often come to watch matches during the cricket season. This area is also populated with